Categories: Competitive Advantage, innovation, product positioning
Tags: Competitive Advantage, Customer Service, household cleaners, product innovation
I was doing my weekly shopping over the weekend, and something grabbed my attention. While I was looking for some kitchen cleaner spray, I noticed that the most any
of them kill is 99.99% of household germs.
Now, don’t get me wrong, I know that’s a pretty high strike rate, but what then is differentiating them from one another? What is setting them apart from their competition? For the most part, it’s brand loyalty that’s driving it. I’ve always used Mr Muscle, so chances are I will buy it.
But imagine if a one of them developed a household cleaner that killed 100% of the germs. When you’re talking about something that matters to people, this extra .01% can give you a massive competitive advantage. I know that there is probably a major scientific explanation as to why that extra .01% is so hard to obtain for household cleaners (given they got to 99.99%), but I think it illustrates an important point.
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