Online Business Adviser

The Forum For Online Business Success

Yesterday I was shopping for my wife’s birthday present, and was at the counter when I was asked if I had a Myer One card. I can’t count the number of times I’ve been asked this question – it’s the stock standard one that all Myer staff are required to ask.

But something different happened today. When I said no, I was asked, “would you like to apply for one?”

This is the first time I’ve ever had a sales person try to upsell me to their rewards card, and it made me wonder how many new card customers Myer is missing because not all of their staff ask this. Obviously not everyone would say yes (I still didn’t) but even if it gathered a few more applicants a day then surely it’s a worthwhile exercise?  Read more...

If you are one of the many businesses that have decided to create an online sales channel, there is a good chance that you are already operating a bricks and mortar business. If you do, you need to make sure that your online experience extends your business and doesn’t just duplicate it.

Think about it - the experience of a physical store is pretty basic. Products are lined on shelves, register at the front. People come in, browse around, perhaps buy something and then leave.  Read more...